Agency Pass FAQs

What are the qualifications to participate in the Agency Membership Program?

- Agency must be headquartered in and serve residents of Windsor and/or Orange
  counties in Vermont, or Grafton and/or Sullivan counties in New Hampshire.
- Must be a registered 501(c)3
- Services are offered free of charge to clients.
- Organization fosters belonging and creates opportunity by providing direct
  services to children, young adults, families and seniors in need or in crisis.
- Agency must identify a person within their organization to be the contact for the
  program.

Is there a fee to receive an Agency Membership?

All Agency Memberships are provided free of charge. There may be a small fee for
replacement cards if they are needed prior to the expiration date.

How many people may a client bring on the membership?

Up to nine (9) people may utilize the membership in one day. Anyone under the age of 2 is not counted towards the nine–clients can bring as many people under the age of 2 as they would like. A family of four with one-year-old twins can check in, and then an adult couple can come in for a total of 7; a guardian, child, and infant can then enter for a total of 9. If more people want to check in, they will pay regular day pass rates.

Does everyone visiting need to be a client of the agency?

No. As long as the person borrowing the membership is a client, they can bring other people with them: family, friends, friends of friends. Clients may not lend the membership to anyone else. They must accompany their guests.

For how long is the Agency Membership valid?

The Agency Membership is good for 12 months of visitation. Each member card has the expiration date noted on it and must be renewed to continue access to free visits.

What other benefits do clients of the agency receive?

While visiting on an Agency Membership, clients receive 10% off all merchandise in the Museum Store. No other member benefits apply to visitors using Agency Memberships.

What happens when my Agency Membership expires?

The Agency Contact will receive a renewal reminder 30 days prior to expiration to ensure the membership does not lapse. Renewals may be submitted online, and a new membership card will be issued. We are unable to accept expired Agency Memberships for complimentary admission. Agency qualifications are reviewed yearly and renewal is not guaranteed.

How will I receive the member card?

Member cards are mailed to the agency address on the application. We can also arrange for member cards to be picked up by the Agency Contact at the front desk.

What if we lose the member card, or if it gets taken and never returned?

Email registrations@montshire.org to request a new card. A modest fee may apply. Agencies who renew will receive a new card free of charge with a new expiration date.

The staff person we designated for this program has left their position. How do we update our contact information?

Please let us know by emailing registrations@montshire.org or calling 802-649-2200. We will change the contact information in our database to make sure you still receive renewal notices and updates. Agency Members must maintain a current contact person or risk losing their membership.

As an employee of the organization with a membership, can I use it to bring my family and friends?

No. The membership is intended only for the clientele of the member agency. However, if you or your family also is a client, you are then welcome to use the membership.

How does the agency lend out the passes?

Each Member Agency is responsible for establishing a lending process that works well for them and their clients. They are also responsible for communicating with clients about the steps they need to take to borrow and return the pass. Museum staff will refer any clients with questions about the lending process to the Agency Contact.

I run a program at the agency and would like to bring a larger group of clients.

While the membership can only accommodate nine people, each Member Agency also receives two separate, single-use passes which allow admission for a group of 10+ people for a one day visit. All group visit policies apply.

I lost the physical group passes for our agency. Can we still visit?

Yes, as long as you have unused group passes on your account. Please make your group reservation and we will reach out if you do not have a pass available to you. You are still welcome to visit, but regular group rates will apply.

Can staff at the museum look up our membership?

No. We need the member card.

Will a photocopy/photo of the member card work for entry?

No. We need the member card.

May I email a photo of the member card to clients, or have them upload it to a digital wallet to use?

No. We need the member card.

What happens when the membership expires?

If the membership expires, it can no longer be used for entry. The Agency Contact will receive a renewal reminder 30 days prior to expiration prompting them to renew. Renewals may be submitted online, and a new membership card will be issued. Agencies who renew will receive a new card free of charge with a new expiration date.